AI Agents & Workflows
WhatsApp Support Bot
A 24/7 support bot that never sleeps and never makes mistakes.
A WhatsApp bot for a cleaning company that handles customer service, complaints, and general inquiries around the clock, logging everything for the team.
Why it matters
For a cleaning company, most inbound messages are the same handful of things: a new booking, a complaint, a routine question. Handling them by hand is slow, it happens only during office hours, and it pulls staff off the actual jobs. A message that waits until morning is often a customer who already booked elsewhere.
The bot answers on WhatsApp around the clock. It sorts each conversation, collects what a booking needs, opens a ticket for a complaint, and answers FAQs from a live knowledge base so it never guesses. Everything is logged, and the team picks up with full context when a human is needed.
The problem
Cleaning companies struggle to provide round-the-clock support, leading to delayed responses, missed opportunities, and dissatisfaction. Manually handling service requests, complaints, and FAQs is time-consuming and pulls teams off core operations.
How it works
A customer starts a WhatsApp conversation with the company.
The bot identifies the inquiry type: new service request, existing-customer complaint, or general question.
New service requests: the bot collects requirements, location, preferred dates, and details, then logs the full entry in Airtable for scheduling.
Complaints: the bot collects details, creates a support ticket, and routes it to the sales team for resolution.
General questions: the bot references the company FAQ and info database in real time via Trieve for accurate, instant answers.
All interactions are logged in Airtable for analytics and follow-up.
The team gets notifications and full conversation history for a seamless handoff.
Stack